On your initial visit, we’ll start with a friendly chat in our reception area to acquaint ourselves with you and your dog. This step is essential for grasping your dog’s grooming requirements and considering any specific details or past experiences. You’ll be requested to complete a brief form to ensure we have all pertinent information on record. Once your dog is checked in, we’ll escort them to our grooming area. You’ll receive an estimated pick-up time and a call prior to your dog being ready, eliminating the need for you to wait. We’re excited to meet both you and your furry friend!